FAQs

ORDERING

How can I cancel my order?

You can cancel your order within 4 hours by following the link in your confirmation email, filling in the support form or sending a message to support@loveislandshop.com.au. After 4 hours this will not be possible. 

Can I edit my order?

(for example personalisation, adding/removing products etc.)

It is not possible to edit your order once confirmed. However, you can cancel it within 4 hours by following the link on your confirmation email, filling in the support form or by sending a message to support@loveislandshop.com.au. You can then place another order with the correct details. 

Can I change my address?

It is not possible to change your address once you have confirmed your order. However, you can cancel your purchase within 4 hours by following the link on your confirmation email, filling in the support form or by sending a message to support@loveislandshop.com.au. You can then place another order with the correct address. 

DELIVERY & RETURNS  

Delivery

We are working hard to get your orders to you as soon as we can. Thank you for your understanding.

Where do you deliver to?

Delivery is available to all areas of Australia and New Zealand.

How long does delivery take?

Delivery of Bottles and Love Handles will normally take around 3 weeks for Australia Metro areas, slightly longer for New Zealand. However, delivery times may increase during periods of high demand. We will keep you notified should delivery dates change. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Sunglasses will normally be dispatched within one working day. Delivery times for Australia Metro areas are up to 7 - 10 working days from date of order. 

How much does delivery cost?

Within Australia

There are no additional delivery costs for products delivered within Australia.

Delivery is via a tracked service.

Within New Zealand

AUD $10 delivery will be charged per order for products delivered to New Zealand. 

Delivery is via a tracked service.

Will all my items arrive together?

Bottles and Love Handles are dispatched together, however Sunglasses are sent from a different location so will arrive separately.

Each bottle is printed individually in batches according to position in the alphabet. If you order more than one personalised bottle, each one will be produced and dispatched separately, so they may arrive on different days.

PRODUCTS

Personalised Bottles

Are your bottles BPA free?

Yes! They’re made from 100% BPA free plastic.

How big are the bottles?

The bottles are 740ml capacity. They are 25.9cm tall x 7.2cm in diameter.

Are your bottles dishwasher proof?

Yes, our bottles can be washed in the top rack of the dishwasher. However we recommend wiping clean with warm water and soap. Do not use bleach to clean the bottle. Always securely screw on the base before filling the bottle and please do not fill the bottle with hot or carbonated beverages.

Love Island Love Handles

What can I use my Love Handle for?

Love Handles have many uses. They can help you hold your phone one-handed – perfect for writing messages and taking photos. You can also use them as a stand for your phone when watching videos and other media. Love Handles are also fantastic for keeping headphone cords tangle free. 

What will my Love Handle stick to?

Love Handles adhere to most types of phones, tablets, and cases. Silicone, leather, waterproof and some highly textured cases can sometimes be tricky though. 

How many times can I stick and re-stick my Love Handle?

You should be able to re-stick your Love Handle a few times when you are first applying it, however once it is in place it should not be moved. 

Where should I position my Love Handle on my phone? 

It depends on how you plan to use your Love Handle. A central or high position is good for texting, photos and cord wrapping. If you are using your Love Handle as a media stand try moving it closer to the edge of your phone.  

How big is the Love Island Love Handle?

The Love Handle is 4cm in diameter and 0.7cm deep. It expands to 2.3cm.

Polaroid X Love Island Sunglasses

Do your sunglasses have UV Protection?

Yes. Polaroid Eyewear uses UV400 polarized lenses, which block UVA, UVB and UVC rays and do not allow horizontal light to pass through, eliminating glare and providing a clearer vision, as well as accurate colour perception. These lenses deliver utmost performance and safety, helping reduce eye fatigue, for maximum comfort and a unique visual experience.

REFUNDS AND REPLACEMENTS

Non-Faulty Items

Personalised products

Personalised bottles are not eligible for a refund or exchange as these are specifically made to your requirements.

Non-personalised products

Non-personalised products (Sunglasses and Love Handles) that are unused/unopened can be returned to us for a refund within 30 days. You must contact us here (support@loveislandshop.com.au) for a returns number before sending. 

Please return the item/s to the address provided and we will process the refund once we have received your item. We would recommend sending your item to us tracked or signed for and to always keep a confirmation of postage, as the returned item is your responsibility until it reaches us.

Refunds may take up to 10 working days to reach your account. Please note that we are unable to offer exchanges.

The initial postage and packing charge, and any further costs incurred in returning the item is non-refundable.

For health, safety and hygiene reasons, we cannot offer a refund, replacement or exchange on any used items. 

Faulty or Damaged Items

Within 30 days, we can replace products or refund your payment, depending on your preference, if we find that your product is faulty. Please note that refunds may take up to 10 working days to reach your account

Between 30 days and 6 months we can send you a replacement item. If no suitable replacement is available we will refund your payment.

After 6 months we are unable to offer a replacement or a refund.

Please note that we are unable to replace or refund products that have become damaged or faulty due to accidental damage or general-wear-and tear.

If your item is faulty please contact us here (support@loveislandshop.com.au) with an accompanying photograph and/or video of the damage and we will respond as soon as we can. 

OTHER

I have another question.

If you wish to contact us, please use our support form here or use the email address below: 

support@loveislandshop.com.au

We aim to respond to support queries within one working day. During busy times, this may not be possible but we will do our best!

 

This policy was last updated on 14th October 2019.