FAQs

Help & FAQs 

Please note that the following Help & FAQS relate to the Official Love Island Water Bottles only.

For Custom Neon products please go to https://customneon.com.au/faq/

ORDERING

How can I cancel my order?

You can cancel your order up to 24 hours from when your order was placed by following the link in your confirmation email.

Can I edit my order?

(For example personalisation, adding/removing products etc.)

It is not possible to edit your order once confirmed. However, you can cancel it up to 24 hours from when your order was placed by following the link on your confirmation email. You can then make a new order with the correct details. (Please note that we are unable to cancel/amend orders via our customer support form).

If you were unable to cancel your order in time please send an enquiry via our Customer Support form and we will be happy to assist.

Can I change my address?

It is not possible to edit your address once your order is confirmed. However, you can cancel your order it up to 24 hours from when it was placed by following the link on your confirmation email. You can then make another order with the correct address. 

If you were unable to cancel your order in time please send an enquiry via our Customer Support form and we will be happy to assist.

 

DELIVERY, RETURNS & REFUNDS

For more information, please see our Delivery & Returns page.

Please follow the link below Delivery & Returns

 

ABOUT OUR PRODUCTS

 

Personalised Love Island Bottles

With a slim design and a sleek, white matte finish, the Official Love Island Water Bottle is now available for fans in Australia & New Zealand.

They come with a lid and a flip straw for use with cold drinks. 

They are matte powder coated, finished in white.

Are your bottles BPA free?

Yes! They’re 100% BPA free.

How big are the bottles?

The bottles are 500ml capacity. They are 25cm tall x 6.5cm in diameter.

Are your bottles dishwasher proof?

Our bottles can be washed in the top rack of the dishwasher. However, we recommend wiping clean with warm water and soap instead. Please do not use bleach to clean the bottle.  

How do you know you have an authentic Love Island bottle?

If your bottle is authentic it will have the Official Love Island logo on the base.

 

 

GENERAL ISSUES

Other

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If you wish to contact us, please click here.

 This policy was last updated on the 2nd May 2023.