Refund policy

NON-FAULTY ITEMS

Personalised products

• Personalised products (including water bottles) are eligible for a full refund only if they are faulty. We will require photographic or video evidence of fault for damaged items prior to issuing a refund or replacement for faulty or damaged goods.

Non-personalised products

• Non-personalised products (Sunglasses and Love Handles) that are unused/unopened can be returned to us for a refund within 30 days.
• The initial postage and packing charge, and any further costs incurred in returning the item are non-refundable.
• Please return the item/s together with your returns number and we will process the refund once we have received your item. We would recommend sending your item to us tracked or signed for and to always keep a confirmation of postage, as the returned item is your responsibility until it reaches us.
• Refunds may take up to 10 working days to reach your account. Please note that we are unable to offer exchanges.

Please contact us support@loveislandshop.com.au to request a returns number. 

FAULTY/DAMAGED ITEMS

• Within 30 days, we can replace products or refund your payment, depending on your preference, if we find that your product is faulty. Please note that refunds may take up to 10 working days to reach your account
• Between 30 days and 6 months we can send you a replacement item. If no suitable replacement is available we will refund your payment.
• After 6 months we are unable to offer a replacement or a refund.
• Please note that we are unable to replace or refund products that have become damaged or faulty due to accidental damage or general-wear-and tear.

If your item is faulty please contact us here  with an accompanying photograph and/or video of the damage and we will respond as soon as we can. 

This policy was last updated on 7^th October 2019.