Privacy & Cookies


version 1.0
published on 31 May 2018

INTRODUCTION AND GENERAL TERMS

This privacy policy applies between You, the User of this Store and Monterosa Productions Ltd t/a Show Stores (‘Show Stores’, / ‘we’ / ‘us’), the owner and provider of this Store. Our registered office is at 5-9 Hatton Wall, London, England, EC1N 8HX. We are a company registered in England, with company number 04716325.    

This privacy and data policy (“Privacy Policy”) applies and has effect in respect of the ecommerce store referred to as the “eCommerce Store”.

If you have any questions or comments about this Privacy Policy, please contact us at support@loveislandshop.com.au

We are committed to protecting and respecting your privacy.  The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through this eCommerce Store is processed, we are the “data controller.” We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.

Please read this Privacy Policy carefully as it contains important information about the following:

  • What information we may collect about you;
  • How we will use information we collect about you;
  • Whether we will disclose your details to anyone else; and
  • Your choices and rights regarding the personal information you have provided to us.

The eCommerce Store may contain hyperlinks to services owned and operated by third parties. These third party services may have their own privacy policies and we recommend that you review them.  They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.

We may make changes to this Privacy Policy in future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes through the Website.

 

INFORMATION WE MAY COLLECT ABOUT YOU

We collect and process the following information which may include your personal data.  

Information collected for the purposes of ecommerce

(“eCommerce Data”)

In order to fulfil your orders to our ecommerce stores, we collect and process the following information relating to each buyer:

  • Information used for personalisation, including:
    • name; and
    • other information used to personalise products;
  • Delivery name; and
  • Delivery address.
  • Phone number
  • Email address

Information collected for the purposes of providing analytics

(“Analytics”)

We may collect technical information about your use of the eCommerce Store through the use of tracking technologies and analytics.

Personal data we may collect includes the following:

  • cookies, which reveal, amongst other things,
    • how many times you visit the Website;
    • which pages you go to;
    • Website traffic data;
  • a UUID;
  • IP address;
  • Device, operating system & browser type
  • content viewed;

 

(“Email Marketing Data”)

In order to send email marketing communications, we collect and process the following information relating to each subscriber to our database:

  • email address

 

WHY WE COLLECT INFORMATION ABOUT YOU

To provide the eCommerce Store to you

We will use eCommerce Data in order to fulfil your orders in accordance with the terms of sale agreed between us in respect of any products or services you buy.

To help us improve the eCommerce Store and fix any problems

We may process Analytics so that we can analyse and improve the eCommerce Store.

This processing is also necessary for us to pursue our legitimate interests of (i) ensuring that our eCommerce Store function properly so that you and other users have the best experience when using any of them; (ii) improving the quality of our eCommerce Store, and providing a better experience to our users; and (iii) identifying and correcting any bugs in the eCommerce Store.

We will use Email Marketing Data in order to send communications to those who have opted in to receive marketing messages.  We do this on the basis of our legitimate interest.  If you would no longer like to receive marketing messages, please click the unsubscribe button appearing at the end of any of those messages.

 

 

COOKIES

    This Store may place and access certain Cookies on your computer. Show Stores uses Cookies to improve your experience of using the Store and to improve our range of products. Show Stores has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

    All Cookies used by this Store are used in accordance with current UK and EU Cookie Law.

    Before the Store places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Show Stores to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Store may not function fully or as intended.

    This Store may place the following Cookies:

    Cookie name

    Purpose of cookie

    Expiry date of cookie

    _session_id,  _secure_session_id

    Allows our Ecommerce provider to store information about your session (referrer, landing page, etc).

    When the session ends

    _shopify_visit

    Used by our Ecommerce provider’s internal stats tracker to record the number of visits

    Persistent for 30 minutes from the last visit

    _shopify_uniq

    Counts the number of visits to a store by a single customer.

    Midnight (relative to the visitor) of the next day

    cart

    Stores information about the contents of your cart.

    Persistent for 2 weeks

    storefront_digest

    This is used to determine if the current visitor has access

    Expiry date of cookie: indefinite If the shop has a password

    These cookies fall into one of three categories:

    Strictly necessary cookies -These are cookies that are required for the operation of our Store. They include, for example, cookies that enable you to log into secure areas of our Store, use a shopping cart or make use of e-billing services.

    Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our Store when they are using it. This helps us to improve the way our Store works, for example, by ensuring that users are finding what they are looking for easily.

    Functionality cookies - These are used to recognise you when you return to our Store. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

    You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

    You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Store more quickly and efficiently including, but not limited to, personalisation settings.

    It is recommended that you ensure that your device and its internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

     

    DATA SHARING

    We will share your information with third parties only in the ways that are described in this Privacy Policy.

    We will not share your personal Data with any third parties except those which require it directly for the operation of the Store.

    Show Stores may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Store. The providers of such services have access to certain personal Data provided by Users of this Store. These services include the management of orders, payment processing and handling returns.

    Group members, personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006), our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.

    Merger or acquisition: If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

    Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

    Enforcement: We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of MONTEROSA, our customers, or others.

     

    YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU

    You have the following rights over the way we process personal data relating to you, as set out in the table below.  We aim to comply without undue delay, and within one month at the latest.

    To make a request, please let us know by contacting us at support.loveislandshop.com.au

    Ask for a copy of data we are processing about you and have inaccuracies corrected

    You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.

    We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).

    Object to us processing data about you

    You can ask us to restrict, stop processing, or to delete your personal data if:

    • you consented to our processing the personal data, and have withdrawn that consent;
    • we no longer need to process that personal data for the reason it was collected;
    • we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of MONTEROSA or a third party, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
    • the personal data was unlawfully processed;
    • you need the personal data to be deleted in order to comply with legal obligations;
    • the personal data is processed in relation to the offer of a service to a child.

    Obtain a machine readable copy of your personal data, which you can use with another service provider

    • If we are processing data in order to perform our obligations to you, or because you consented, or if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
    • If you request, we will supply you with the relevant personal data in a commonly used, machine-readable and interoperable format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.

    Make a complaint to a Supervisory Authority

    • If you are unhappy with the way we are processing your personal data, please let us know by email to support@monterosa.co.uk
    • If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.


    DATA RETENTION

    We will hold your personal information on our systems for as long as is necessary for the relevant service, or as otherwise described in this Privacy Policy.

     

    CHILDREN

    We do not use our eCommerce Store to knowingly solicit information from or market to children under the age of 13. Our terms of use prohibit users aged under 13 years from accessing our eCommerce Store.  In the event that we learn that we have collected personal information from a child under 13 years of age we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 years of age please contact us at support.loveislandshop.com.au

     

    SECURITY

    We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information.  For example, our databases are password protected and limited to essential employees only (such as MONTEROSA management or employees whose main role requires system access).

    We use a direct payment gateway service to complete your purchase. Your purchase transaction data, including credit card Data, is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

     

    INTERNATIONAL DATA TRANSFERS

    It is possible that your personal information may be transferred outside of the EEA by third parties referred to in the policies as being the recipients of your data. We recommend that you refer to the privacy policies and/or terms and conditions of these third parties if you are concerned about your data being transferred outside the EEA.

    Our servers are hosted by Amazon Web Services and Google Cloud Services.

    Where we transfer your information outside of the EEA, we have agreements in place with those parties which include standard data protection clauses adopted by a data protection regulator and approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data.  If you would like to find out more about these safeguards, please let us know by writing to support@loveislandshop.com.au

     

    CONTACT INFORMATION

    All questions, comments or enquiries should be directed to MONTEROSA at 5-9 Hatton Wall, London EC1N 8HX.   We will endeavour to respond to any query or questions within three business days.

    © 2018 MONTEROSA PRODUCTIONS LIMITED.  All trademarks are the property of the relevant owners. All rights reserved.